Overview:

This is a comprehensive program that will educate participants on how to recognise, assess and respond to challenging behaviour in a safe, sensible, fair and effective manner. Delegates will be presented with a range of proven practice and guidance on how to choose the strategy that best suits their own personal confidence and capability.

This program is suitable for anyone who wishes to enhance their understanding of challenging behaviour, situational awareness, stress management and appropriate response in conflict situations no matter where that might occur.  This may be particularly relevant in the current COVID environment.

Content:

• Introduction to Conflict Management
• Violence in the Workplace
• Risk Assessment and Reduction
• Responses to Threat
• Conflict Communication
• Non-Verbal Communication
• Defusing High-Risk Conflict
• Support and Learning from Conflict

A certificate of completion is issued upon the conclusion of  training.